MOVE OUT QUESTIONS:
Can I use the utility concierge service for our new property?
If you are moving into a property we manage, yes, you may use the service.
Do you show my property before I move out?
Per your lease, you are required to provide written 30 days notice prior to vacating the property. It is beneficial for you and the owner for us to show the property during this time to limit how long the property is vacant. You will receive a minimum of 24 hours’ notice prior to a showing.
If I surrender keys early, do I get my rent pro-rated?
This may vary, depending on the situation. Please speak with a Property Manager about your particular situation.
If I move out early and surrender keys, do I need to keep utilities on in my name until the end of the lease?
Per the lease, you are required to have utilities on during the term of your lease. For more specific information in your situation, please speak with a Property Manager.
What happens if I do not surrender keys?
We do not consider possession relinquished until we have received the keys.
How do I give you my forwarding address?
There is a move out form to be completed and returned to the office the same time you return your keys.
How long does it take to get my security deposit back?
Security deposits will be processed within 30 days.
How do I move out?
You must submit notice to our office, in writing, thirty days prior to vacating the property. Please leave the unit clean and return all keys to the office.
LEASE RENEWAL
How do I give notice to vacate?
You are required to provide written 30 days notice prior to vacating the property, even when vacating the property at the end of the lease.
Can you help me purchase a new home?
We will be happy to speak with you regarding purchasing a home. We have specialized realtors that work with renters to become home owners.
Is there a cost if I lease another home?
If you are a tenant in good standing and are going to be leasing your next home from Magnolia Rental PM, you must provide written 30 days notice and pay the security deposit on the property you are moving into. The full first month of rent will be due at the time of signing the lease.
What happens if I do not give enough notice?
You may face additional fees and/or penalties. Please contact the Property Manager.
I want to terminate my lease agreement. How does that work?
Should you move out prior to your lease end date (with or without notice), please note you are still responsible for the rent until the end of the lease or until it is re-rented.
Why do you perform inspections?
We perform inspections to provide an update to the owner regarding the condition of the property. It also gives you the chance to point out any particular items for repair or of concern.
Do I need to be at the house for the inspection(s)?
You do not need to be present for the inspection(s). There are times when we do not have a key in the office and will require your assistance to gain entry. Please speak with our office for more details.
I want to renew my lease, who do I contact?
You may contact the office by text, email, or phone call to leave your name and property address.
How long before my lease end date before I receive a lease renewal?
We work to get renewals to tenants 30-45 days prior to the end of your lease.
How do you send renewals?
We email lease renewals for electronic review and signature. Should a tenant not have an email address or specifically requests it, we can mail it by USPS.
MOVE IN QUESTIONS
Who is the water company, electrical provider, and gas provider?
We have coordinated with a utility concierge company that can assist you with getting information about procedure and getting utilities turned on. You can also check with us for the information.
Do I need renters insurance?
Magnolia Rental Property Management provides a Residents Benefit Package that includes insurance coverage.
What day does garbage go out?
Should trash pick-up be available, you can check with the company for information of that property. Some properties do not have trash service available and you will need to haul your trash away.
I did not receive a mail key.
If you did not receive a mail key and they are required to access your mail, please contact the office. Not all properties require keys for the mailbox.
Where can I get a copy of my lease?
One copy of the lease is provided to you at the time of signing your lease. You can access your lease through the portal under the “File Library.” If it is not visible to you, please contact the office. You may also call, email, or text the office for a copy.
I submitted my move in inspection and no one has contacted me about my work order requests?
Work orders are not taken from the move-in inspection report. Please submit all work order requests to the office through the portal, email, call, or text. Move in inspection is utilized to record condition of property at move-in.
How long do I have to fill out the move-in inspection report?
It is best to return/complete the inspection within three days of signing the lease.
How does the inspection protect me?
The move-in inspection is reviewed when processing security deposits.
MAINTENANCE
Do appliances get maintained by the owner?
Most of the properties we manage come with basic appliances and are maintained by the owner. Please see your lease for specifics on your property.
I really need to speak to someone regarding an existing work order, who do I contact?
Please contact the office to follow up any work orders you have submitted.
Can I get my property repaired if I have an outstanding balance?
Unpaid rents do not factor into the completion of any repairs.
What are my recourse options if a work order is not done?
Please contact the Property Manager to discuss.
How long should I expect to get a call back for my work order request?
Should you contact us after business hours, we will get back with you as soon as possible. If it is during business hours and need to leave a message, we will confirm with you by text, email, or phone receipt of the request.
Do I have to pay a service fee?
If the issue is caused by tenant damage, failure to act, or any such cause, you may be charged for the trip/repair.
Should you or a representative for you is not present and you have spoken with a representative of Magnolia Rental Property Management to arrange a time for the repair to be completed, you will receive a trip fee.
How do I change out my a/c filter?
How do I find out my a/c filter size?
What does the beeping noise mean that’s coming from my smoke detector?
The battery needs to be changed; if it is still beeping after you have installed a new battery, please contact the office for a work order request.
Do I need to be home when maintenance comes to my house?
You do not need to be present. Please make sure we have a working key in the office and any pets are contained.
How do I enter an emergency work order after hours or on weekends?
If it is an emergency, please call 911, being sure to turn the water off for any leaks. Work orders can be submitted by calling the office, through the portal, email, text, or calling our after hours emergency number 864-894-2191.
What is considered an emergency maintenance request?
Fire, flood, or imminent harm to self or property.
RESIDENTS FAQ
Can I get a satellite dish?
Please check with the Property Manager/office for specific requirements for the property you are renting. Written approval must be provided before satellite dish can be installed.
Can I sublease my property?
Subleasing is not included in the lease; please contact a Property Manager.
Can I get a roommate later on?
We must be notified of new residents; if they contribute to rent, the person must apply and be approved.
Can I paint the walls another color?
No changes can be made without written approval; please send all requests in writing to Magnolia Rental Property Management.
Can I change the locks or add locks?
If you change the locks, we must have a key provided to the office for emergencies. Please do not install any additional locks.
Can I smoke inside the property?
All properties are non-smoking.
Who is responsible for the lawn?
Most of our properties, it is the tenant’s responsibility for lawn maintenance. Please see your lease for more information.
Do you require tenants to have renters insurance?
Yes; it is included in the required Residents Benefit Package.
Can the management or a management representative enter my home without my knowledge?
We reserve the right to enter your home for certain purposes as outlined in your lease agreement. For example, to carry out property inspections, to repair or maintain the property, or to show it to prospective tenants or buyers.
But in all these cases, we’ll always alert you prior to entering your home. The only exception is in case of an emergency or in case we have sufficient reasons to believe you have abandoned the unit.
Who is responsible for maintenance costs at the property?
Per your lease, normal wear and tear will be paid by the owner; any damages that exceeds that due to tenant neglect, the tenant will be charged. You will also be charged if an appointment has been scheduled and maintenance cannot gain entry.
What should I do if I am unable to pay rent?
Please contact a Property Manager to discuss.
Can I be exempted from paying late charges?
The Fair Housing Act requires we treat all tenants the same; we cannot exempt or waive late fees.
Do I need to sign a lease?
Yes. Our leases are usually twelve months and cover each parties’ rights and responsibilities.
What rent payment methods do you accept?
We except check, money order, cashier check, credit card payment (with a convenience fee) and electronic check.
When is rent due?
Rent is due on the first of each month; a late fee of $50 is charged if rent is not received by the close of business of the 5th.
Where do I mail my payments?
Magnolia Rental PM, 1707 Hwy 86, Piedmont SC 29673
What should I do if I lock myself out?
We do not provide lock out service.
You may call the office (if during office hours) to see if we have a copy in the office you may borrow. Should the borrowed key not be returned to our office, you will receive a $100 fee. In the alternative, you may call a locksmith.
If it is after hours, you will need to call a locksmith.
APPLICANT QUESTIONS:
How do I apply?
Applications may be submitted online through our website, at a property showing, or at the office.
How much is it to apply?
The application fee is a non-refundable fee of $45 payable by check or money order. Online submissions are payable only by card payments.
Do I need to apply more than once?
Applications are valid for three months. Your application may be used for any property we manage that becomes available within that three month time frame.
Should the property you applied for get rented, please review our available properties and let us knows which property to apply your application. We will pull the application, note the new property, and submit it for review.
How long does it take to process?
It generally takes about 24 hours to process applications. If additional information is required, we will contact you requesting it.
Should a co-signor be needed, we will notify you; the co-applicant can submit the application through our website. We will process the co-signer’s application as quickly as possible.
Do you accept Section 8/Housing Authority?
Yes, we do accept Housing Authority vouchers. Some properties do not permit it, so please check with our office for more information.
Are pets permitted?
It depends on the property as some owners will permit pets and others do not. It is usually stated in the advertisement. If they are permitted, there is a monthly pet fee and a maximum limit of two.