Sherry

Office Manager

Sherry oversees the day-to-day operations of Magnolia Rental’s Piedmont, SC office, ensuring everything runs smoothly and efficiently. Working closely with the entire team, she helps make sure all issues are promptly addressed and resolved.

As Office Manager, Sherry leads all accounting functions for Magnolia Rental, including bill payments, payroll, repair cost posting, and other financial responsibilities. She prepares monthly owner statements and provides property owners with clear, accurate financial reports. Sherry also coordinates and assigns tasks to the accounting assistants to keep workloads organized and on track.

A dedicated member of the Magnolia team since 2014, Sherry brings years of experience, consistency, and exceptional attention to detail to her role—making her an invaluable part of the company’s success.

Johnny Pack

Owner / Broker in Charge

Johnny Pack brings more than 14 years of experience in the real estate and rental industry, combining deep market knowledge with a strong commitment to customer-focused service. He earned his Bachelor’s Degree in Business Management from Clemson University and went on to complete his property management, sales, and broker certifications through the Wyatt Institute of Real Estate in Greenville.

Before founding Magnolia Rental Property Management in 2010, Johnny managed his own properties through Piedmont Property Investments. During this time, he built valuable relationships in real estate sales, maintenance, plumbing, HVAC, and electrical services—connections that continue to strengthen Magnolia’s service network today.

Driven by a passion for the rental industry, Johnny established Magnolia with the vision of creating a family-run company that stands out as the most customer-focused real estate business in the Upstate. His leadership, experience, and dedication continue to guide Magnolia’s growth and reputation.

Brooke

Property Manager

Brooke serves as a dedicated Property Manager in our office, bringing strong organization, communication, and problem-solving skills to the Magnolia team. She oversees a wide range of responsibilities, including filing and settling evictions, managing late payments, and establishing payment plans when needed. Brooke also advertises many of our available properties, conducts property showings, and manages all student housing units within our portfolio.

In addition, Brooke prepares and processes all leases and renewals, and is often the first point of contact for tenant and owner questions. She handles concerns and complaints with professionalism and care, working to create positive experiences for all parties involved.

Brooke completed her Property Management education at the Wyatt Real Estate Institute in Greenville, SC, and has been a valued member of Magnolia since 2023.

VANETRA

Property Manager

Vanetra, known as “Van,” is a dedicated Property Manager who brings experience, consistency, and excellent customer service to the Magnolia team. She conducts multiple property showings each week and assists with inspections to ensure all homes meet our quality standards.

When in the office, Van plays a key role in daily operations—answering phones, supporting residents and owners, and addressing concerns with professionalism and care. Her ability to communicate clearly and handle challenges calmly makes her an invaluable part of our property management team.

Van completed her Property Management education at the Wyatt Real Estate Institute in Greenville, SC, and has been a loyal and hardworking member of Magnolia for eight years.

HEATHER

Maintenance Coordinator

Since her start with the company in 2018, Heather has served as a highly adaptable Floating Administrator, Trainer, and Maintenance Coordinator. Acting as a central liaison between tenants, owners, vendors, and the office, Heather manages maintenance operations from initial requests to final approval and completion.

With an inactive real estate license from the Wyatt Real Estate Institute (2020) and a Certified Manager of Maintenance designation from the National Center for Housing Management (2025), Heather also assists with in-house sales listings and real estate questions. Known as the team’s “Swiss army knife,” Heather ensures efficient workflows, clear communication, and dependable support across departments.

Haley

Front office/ Reception

Haley is our Front Office Administrative Assistant and the welcoming face of Magnolia. As the first point of contact for all phone calls and office visitors, she ensures every interaction is friendly, efficient, and helpful. Her strong administrative skills support our team daily, and she plays a key role in keeping our operations running smoothly.

Haley assists with a wide range of tasks, including sending violation notices, helping with lease signings, processing applications, and communicating with both owners and tenants. Her attention to detail and commitment to excellent service make her an essential part of the Magnolia office.

Haley has been a valued member of Magnolia since 2024.

Ann

Administrative Assistant

Ann is an essential part of our front office team, providing friendly and reliable support to tenants, owners, and anyone who calls the Magnolia office. As one of the primary voices our clients hear, she ensures every interaction is handled with professionalism and care.

Ann manages the full scheduling process for property showings, sends out leads, and makes sure our showing representatives have everything they need for successful appointments. She also assists with processing applications, contacting approved applicants, collecting deposits, entering new tenants into the system, and submitting work orders as needed.

In addition to her administrative responsibilities, Ann helps monitor and respond to incoming texts and emails, keeping communication seamless across the office. Her organization, attention to detail, and customer-focused approach make her a valued member of the Magnolia team.

Ann has been with Magnolia since 2025.

John

Accounting Assistant

John is a key member of our accounting department, bringing strong financial knowledge and attention to detail to the Magnolia team. He earned his accounting degree from Lander University and applies his expertise daily to support both our staff and property owners.

John assists with preparing and sending owner statements and payments, posting rents, and addressing payment-related issues as they arise. He also responds to accounting questions with clarity and professionalism, ensuring all parties receive accurate and timely information. In addition, John maintains detailed spreadsheets for security deposits, payments, and other financial records, helping keep our accounting processes organized and efficient.

John has been a valued member of Magnolia since 2024.

Abbi

Accounting Assistant

Abbi is one of our dedicated Administrative Assistants and plays an important role in keeping Magnolia’s operations running smoothly. Working within the accounting department, she supports our Office Manager, Sherry, and our Accountant, John, with a variety of essential tasks. Her responsibilities include posting tenant rents, sending payments to owners, and managing the addition or removal of charges in our system.

In addition to her accounting duties, Abbi serves as a backup on the phones and assists anyone who comes into the office, ensuring they receive friendly and efficient support. She has also earned her certification as a Notary, further expanding the ways she can assist our team and clients.

Abbi has been a valued member of Magnolia since 2021.

Grant

Accounting Assistant

Grant is our Accounting Assistant specializing in maintenance billing and invoices. With an accounting degree from Lander University, he brings strong analytical skills and attention to detail to the Magnolia team.

Grant oversees the full process of gathering completed maintenance work and preparing invoices to send to property owners. He also supports the front office by helping answer accounting-related questions that come in from phone calls, ensuring owners and tenants receive clear and accurate information.

Each week, Grant collects data from various roles across the office to track key metrics and identify areas for improvement. His ability to analyze trends and highlight priorities helps the entire team stay focused and efficient.

Grant has been a valued member of Magnolia since 2025.

Christian

Administrative Assistant

Christian works both in the office and out in the field, with his primary responsibility focused on completing property inspections. He manages the full inspection process—from scheduling and notifying tenants to conducting the inspection and delivering the report to the property owner. Once an owner approves any needed repairs, Christian also submits the corresponding work orders to ensure issues are resolved promptly.

In addition to his inspection work, Christian holds a sales license from The CE Shop, further expanding his knowledge of real estate and enhancing the support he provides to the team.

Joy

Sales Agent

Joy is our Real Estate Agent. She received her business degree from SWU and holds a real estate license. She is the sales agents for our tenants looking to purchase a property, owners looking to expand their portfolio, and for people around the upstate just looking to purchase. Joy works off sight, so anyone looking to speak with an agent should contact the office and we will put you in touch!